Privacy Policy

Introduction

Hakmart ("we," "our," or "us") is a Chennai-based automotive accessories brand operating at hakmart.in. We are committed to protecting the personal information of our customers, website visitors, and anyone who interacts with us online or offline.

This Privacy Policy applies to all information collected through our website, mobile experience, social media channels, and any related services, sales, marketing, or events (collectively referred to as the "Services").

Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website.

Specifically, we may collect:

• Personal Identification: Full name, email address, phone number, and WhatsApp number when you place an order or contact us.
• Order & Transaction Data: Products purchased, order history, payment method (we do not store full card numbers), and delivery address.
• Communication Data: Messages, feedback, reviews, and support queries you send us.
• Technical Data: Device information, browser, IP address, and cookies when you visit our website.
• Marketing Preferences: Your preferences for receiving marketing communications from us.

How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To confirm, fulfill, and deliver your orders, and to send you order confirmations and shipping updates.
• Customer Support: To respond to your enquiries, resolve disputes, and provide after-sales assistance.
• Account Management: To create and manage your account if you choose to register with us.
• Marketing Communications: To send you promotional offers, new product announcements, and updates — only if you have opted in or made a purchase from us.
• Service Improvement: To analyse website usage, understand customer preferences, and improve our product offerings and user experience.
• Legal Compliance: To comply with applicable Indian laws, regulations, and legal processes, including the Information Technology Act, 2000 and its amendments.
• Fraud Prevention: To detect, investigate, and prevent fraudulent transactions and other illegal activities.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Delivery Partners: We share your name, phone number, and address with our logistics and courier partners solely to fulfil your delivery.
• Payment Processors: When you make a payment, your transaction data is handled by our secure payment gateway providers (such as Razorpay or UPI platforms). We do not store your full card or banking details.
• Service Providers: Trusted third-party service providers who assist us in website hosting, analytics, email communication, and customer service — bound by confidentiality obligations.
• Legal Requirements: If required by law, court order, or government authority, we may disclose your information as legally obligated.
• Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with prior notice given to you.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and understand how visitors interact with our site.

• Essential Cookies: Required for the website to function properly — such as maintaining your shopping cart and session data.
• Analytics Cookies: Used via tools like Google Analytics to understand traffic patterns, popular pages, and overall website performance. This data is aggregated and anonymised.
• Marketing Cookies: Used to show you relevant advertisements on platforms like Facebook and Instagram, only if you have provided consent.

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website. By continuing to use our website, you consent to our use of cookies as described above.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.

• SSL/TLS encryption is used on our website to protect data transmitted between your browser and our servers.
• Payment transactions are processed through PCI-DSS compliant payment gateways.
• Access to customer data is restricted to authorised personnel only, on a need-to-know basis.
• We regularly review our security practices and update them as required.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we will notify you promptly if a data breach occurs that affects your information.

Your Rights

As a customer or user, you have the following rights with respect to your personal data:

• Right to Access: You may request a copy of the personal information we hold about you at any time.
• Right to Correction: You may ask us to correct any inaccurate or incomplete information we hold about you.
• Right to Deletion: You may request that we delete your personal data, subject to certain legal and contractual obligations (e.g., order records required for tax purposes).
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time by contacting us or unsubscribing from marketing communications.
• Right to Object: You may object to us processing your data for direct marketing purposes.
• Right to Data Portability: You may request that we provide your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at 8072498662 or write to us. We will respond to your request within 30 days.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to delete that information from our records.

Third-Party Links

Our website may contain links to third-party websites, including payment gateways, social media platforms, and delivery partners. These websites have their own privacy policies, and we have no control over their content or practices.

We encourage you to review the privacy policies of any third-party websites you visit. Hakmart is not responsible for the privacy practices or content of such external sites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered customers via email or WhatsApp where appropriate.
• Display a notice on our website homepage for a reasonable period.

Your continued use of our website and services after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please reach out to us:

We are committed to resolving any privacy-related concerns promptly. If you are not satisfied with our response, you may lodge a complaint with the relevant data protection authority in India.